Shipping and Return Policy

Shipping Policy

 

Effective Date: 8/11/2025

​

Shipping Locations

We currently ship to:

• All states and territories within Australia.

• Select international destinations. Please contact us for availability and rates.

​

Processing Time

• Orders are processed within 1–3 business days.

• Orders placed on weekends or public holidays will be processed the next business day.

​

Shipping Methods & Delivery Times

We offer the following shipping options:

​

Shipping Method         Estimated Delivery Time    Cost

Standard (Australia)      3–7 business days           $150

Express (Australia)        1–3 business days           $25

International Standard   7–21 business days         Varies by location

​

Note: Delivery times are estimated and may vary due to carrier delays or customs processing.

​

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order via the carrier’s website.

​

Shipping Fees

• Shipping fees are calculated at checkout based on your location and selected shipping method.

• Free shipping may be offered for orders over $50 AUD within Australia.

 

Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and vary by country.

​

Delivery Issues

• If your order is delayed, lost, or damaged in transit, please contact us at info@costlesshair.com.au within 7 days of the expected delivery date.

• We are not responsible for incorrect shipping addresses provided by the customer.

​

Changes to Shipping Policy

We may update this policy from time to time. Changes will be posted on this page with the updated effective date.